Terms & Conditions

1. Introduction

These are Dhw Groups Terms & Conditions. They tell you:
* The rules for using our services
* What you can expect from Dhw Group
* Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by Dhw Group, across all the trades we cover Specialist cleaning solutions, Property maintenance services.

* Enquiries
* Estimates
* Project Work
* Installations
* Repairs

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:
* “Us/We/Our” refers to Dhw Group Limited
* “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
* “Tradesperson/tradespeople” refers to the representative(s) appointed by Dhw group to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Invoices & Payment

Upon your agreement for us to carry out estimated or PreBooked work, on jobs over £1,000 a deposit payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.

Once a quotation is sent to you by us, this will be the price to pay upon completion of all works completed.

Upon completion of work you will be invoiced, for which payment is due on receipt. Dhw group reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 8% over the base rate until payment is received by us in full.

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

6. Cancellations

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.

If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

7. Satisfaction

Dhw Group limited are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 6 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

8. Title of Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
* Retake, sell or otherwise deal with or dispose of all or any part of these goods.
* Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
* Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.